FAQ

 

Which areas does Go Runner serve?
Currently On Demand in San Francisco, Oakland and Berkeley. Most of Northern California with pre-scheduled approved orders

 

How much does it cost?
All deliveries within the city limits are negotiated at  flat rate is agreed upon and you won’t be bombarded with additional hidden fees. VIP pricing and discounts available to our regular customers

 

What size parcel can you deliver?
We can handle any size delivery as long as it fits in a standard vehicle or van. 

 

Is my package insured?
Yes, all of our deliveries are insured.

 

How can I get in contact with Go Runner?
You can call us by phone at (415) 565-9570, (415) 696-4445, e-mail us at contact@gorunnerllc.com, or try our online chat option.

 

How quickly can I expect my package to be delivered?
All deliveries will reach their final destination by the requested time. Exact timing depends on distance, weather, and other factors.

 

What are Go Runner’s hours of operation?
We’re open Monday thru Friday 7:00 am until 5:00 pm for On-Demand. Available anytime with a pre-scheduled request!

 

How can I get in contact with my courier?
Once your order has been placed and your delivery is sent out, you will receive a text message with a live tracking link. Use this link to follow along with your order or contact your driver.

 

How can I track my deliver?
You’ll receive a text message with your live tracking link as soon as your delivery is on its way.

 

How can I tip my courier?
Well, aren’t you generous! Feel free to tip your courier using cash.

 

How can I become a courier for Go Runner?
We’re always looking for more drivers. If you have a clean driving record, and are passionate about customer service, then we want to hear from you!

 

How do I pay for the service?
Registered users will be invoiced semi-monthly. You can pay with credit, debit, check, or ACH transfer.

 

Why should I sign up to be a registered Go Runner user?
This is required in order to access our platform and ordering system.

 

Are there any extra fees?
Nope, there are no hidden extra fees! When we say “flat rate”, we mean it!

 

I’m having some trouble signing up, what should I do?
If you’re having any issues, please contact us through e-mail or phone and we’ll be happy to assist you.

 

How do I know I can trust the service?
Your satisfaction is our priority, therefore we ensure that our drivers are expertly trained and your parcels are always insured.

 

Does the courier deliver right to my door or my office?
Yes, your courier will come bring your package right to you, so need to take an elevator to the lobby or throw on a pair of shoes to walk down the driveway.

 

Do you deliver to or from surrounding cities outside of San Francisco?
Yes, we deliver to surrounding cities as long as it is pre-scheduled.